Who is responsible for innovation in your company?
According to the Merriam-Webster dictionary, innovation is a new idea, device, or method. My preference is to modify this definition by defining innovation as making something better, faster or...
View ArticleWhat do your customers want?
To answer this question, let’s start by identifying your customers. Are they the end consumer of your product or service? Are they the intermediary who re-sells your product? Are they your...
View ArticleHow healthy is the money tree in your organization?
Every organization has a money tree. It is really simple, your tree flourishes when your company is growing, innovating, has loyal customers, and is profitable. When these elements are healthy, your...
View ArticleIs excellent customer service always possible?
Most leaders expect great customer service from their teams. Excellent service starts before a customer is encountered, and does not end until your customer has had a positive resolution to their...
View ArticleSimple steps to improve customer surveys
Our inboxes are full of surveys. Companies want to learn more about us, the reason why we chose them, our experiences with working with them, and our overall level of satisfaction. Delivering surveys...
View ArticleIs it time to cancel your Lean Six Sigma project (or any project)?
It is all too common, your lean six sigma project has been active for a while, it is starting to slow down, and interest seems to be fading. While there can be many causes as to why this is happening,...
View ArticleOvercoming fear of data and statistics
Today more than ever, we have access to infinite amounts of data. I have to admit, I enjoy exploring the story that can be found through analyzing data; what is it telling us, what can we learn from...
View ArticleWhy do we get stuck in data analysis?
A few years ago a client asked me to help one of his Lean Six Sigma Black Belts who was struggling with data analysis. My first step was to evaluate his data to gain a better understanding of what he...
View ArticleWhat is the number one killer of consistency?
Every business strives to deliver a consistent user experience to their customers. The goal is to have processes that are clear, straightforward and repeatable. To achieve this, it is critical to...
View ArticleWhy are you waiting to make a decision?
We’ve all been faced with making a difficult decision, and it’s natural to want to put it off until later because the expectation is that more time will make the decision easier to make down the road....
View ArticleAre you steering your business through the rearview mirror?
Recently I had a conversation with a highly successful business leader who retired a few years ago. One of the issues he mentioned was his frustration with the “number crunchers” at his former...
View ArticleHow to simplify the process to overcome resistance to change
When making a change in your organization you will always encounter some sort of resistance. While there are endless reasons, it is important to start your evaluation process with a simple approach to...
View ArticleWhat is the most common reason why strategy fails?
“We generally have a lot of excitement around our strategy once it is set. A year later, we revisit the strategy and learn that we did not come close to meeting our goals and objectives.” This is a...
View ArticleAre there Prerequisites for Six Sigma Certification?
Some providers require you to start at a particular six sigma belt level and work your way up but there are some that allow you to start at any level. So does that mean that if you start at a higher...
View ArticleSimple guideline to overcome email misinterpretation
There is no doubt that email is a popular way to communicate. It requires very little effort to script an email and send it to your recipient. Once received, all they have to do is respond. It is as...
View ArticleWhat would your coach say?
As a leader, your depth of knowledge is often put to the test. You are expected to have the knowledge required to make key decisions. What happens when you do not know the answer? It is a vulnerable...
View ArticleWhy leaders never stop learning
Can you name the last three books you read? What was your inspiration to read them? What did you learn? How about the last workshop you attended? Did you acquire a new way of thinking? A common trait...
View ArticleAcuity Institute receives the Qualified Education Provider™ status from the...
Acuity Institute, a leading provider of Change Management online and blended learning training solutions and certification for individuals and organizations, recently gained the Qualified Education...
View ArticleWhat is the foundation for trust in the workplace?
A few months ago I had lunch with a business colleague (for our conversation, let’s fictitiously refer to him as Robert). A topic came up that Robert had some experience with, then he proceeded by...
View ArticleWhat is your customer response time?
In the competitive world of creating positive customer experiences, it is important to know how quickly your customers expect information from you. For example, if you are in sales, how quickly do your...
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